Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.
- Different stages of team development call for different problem solving methods
- Problem solving requires the use of a systematic process
- The appropriate decision making method is determined by the amount of time available for the decision and the impact of the decision
- Effective decision making requires the use of smart techniques
2. Problem Solving in Team Development Stages
3. General Problem Solving Steps
- Defining the problem: phrase problem as probing questions to encourage explorative thinking; make explicit goal statement
- Establish criteria for evaluating the solution: identify characteristics of a satisfactory solution; distinguish requirements from desires
- Analyzing the problem: discover the root cause and extent of the problem
- Considering alternate solutions: brainstorm to generate many ideas before judging any of them
- Evaluate alternate solutions: use ranking-weighting matrix; check for issues/disagreement
- Deciding on a solution: choose best answer to the problem from among all possible solutions
- Develop action plan: make team assignments with milestones(don’t underestimate time)
- Implementing the action plan: check for consistency with requirements identified in step 2
- Following up on the solution: check up on the implementation and make necessary adjustments
- Evaluate outcomes and process: review performance, process, and personal aspects of the solution
4. Decision Making Method Based on Time and Impact
5. Smart Decision Making is Enabled By. . .
- Modeling an open mind and asking for candid opinions
- Asking questions to encourage critical thinking and information disclosure such as:
- What elements would you choose to change?
- What changes would you make to solve …?
- Aligning rewards to team successes to ensure that individuals share what they know
- Ensuring that team members are aware of relevant roles and unique information required for team success
- Charging some team members to assume a position that opposes the team’s preference
- Creating an alternate team that attempts to find errors and weaknesses in the solution
- Using successive rounds of blind voting interspersed with discussions