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Team Effectiveness: Assessment of Team Performance and Learning

1. Overview

  • Assessment of individual members as well as assessment of the overall team are essential to enhancing teamwork
  • Assessing teams improves goal attainment, enriches relationships, and enhances performance
  • Both team performance and team learning should be assessed
    • Performance assessments measure success, help correct behaviors, and motivate performance improvements
    • Learning assessments enable team members to share thoughts and increase control of their learning
  • Biases may prevent some team members from providing accurate assessments

2. Individual and Collective Evaluations

  • Self-evaluations, self-monitoring, and self-regulation enable individuals to identify areas where they can improve their contributions to the team
  • Peer evaluations allow team members to assess each others’ strengths and weakness and collectively discuss how team performance can be improved

Note: If standards are not objective and confidential, team members may have challenges evaluating each other

3. Assessment of Team Learning

  • In successful teams members learn from each others’ thought processes
  • Learning assessments enables identification of effective (or not effective) individual and group learning strategies
  • Critical analysis of team members’ work enables team members to increase control of their learning
  • Strategies for assessing learning:
    • Identify learning strategies and processes in relation to team goals
    • Use questions to determine what the team members were able to do easily versus with difficulty
    • Identify strategies needed to close learning gaps
    • Use self-assessments to encouraging each team member to take responsibility of their learning
    • Learn from assessments to improve future achievements

4. Benefits of Assessing Teams

  • Improves goal attainment
    • Strengthens commitment to common goals and priorities
    • Helps team members scrutinize objectives to identify misunderstandings or thinking gaps
    • Encourages leveraging of team members’ differences to accomplish goals
  • Enriches relationships
    • Improves team’s cohesiveness and morale
    • Enhances communication among team members
    • Increases role clarity and utilization of team member’s strengths
    • Reduce performance barriers and conflicts
  • Enhances team performance
    • Streamlines team processes
    • Increases team members’ confidence
    • Improves quality of learning output 

5. Assessment of Team Performance

  • Successful teams measure accomplishments, identify issues, and correct internal problems
  • Performance assessments ensure equitable contributions and identify areas for individual/ collective improvements
  • Strategies for assessing performance:
    • Generate clear and understandable team goals
    • Identify examples of quality work and successful standards
    • Use team discussion and reflection to compare team performance to goals
    • Identify strategies needed to close  performance gaps

6. Team Assessment Biases

  • Team members may provide positive ratings to other team members due to empathy or fear conflict (Inflation bias)
  • Team members may feel obligated to return positive assessments because they received positive ratings (Reciprocity bias)
  • Successful teams may attribute their success to all members of the team (Halo effect)
  • Unsuccessful team may attribute their failure to selective members of the team (Scapegoating)

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