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Borrow from Other Libraries: Charges and Billing

Billing Questions

All Documents2Go-related billing questions can be directed to mlbdoc@gwu.edu.

Rush Requests

If you require a request within 24 hours, you may select the Rush Delivery option in the Documents2Go portal.

Rush requests incur a $10 fee. You will be notified via email to accept rush charges. Upon receiving your confirmation of charges, we will attempt to acquire the article as quickly as possible. In the event that we are unable to retrieve your article within 24 hours, you will not be charged the aforementioned $10 fee.

This option is only available for article requests; books cannot be rushed. 

Rule of Fifteen

Himmelfarb patrons may make fifteen requests for free from January 1st through June 30th and another fifteen free from June 1st through December 31st. If you exceed fifteen requests within a six month time period, you will be charged $10 per request. Rush charges apply. You will be notified via email before the request is filled and any charges are made to your account. 

Billing to Departments

We are able to charge back to departments with prior authorization. If you would like to provide your department's Banner index number, please also provide us with some form of authorization (i.e., an email) that indicates that we may charge your department's account for any ILL costs you incur.

Charges and Billing

If a charge should apply to your request, ILL staff will contact you before processing it to confirm the request. Please note that we are able to charge Banner account numbers and MFA with prior authorization from your department head (see below).

Students, faculty, and staff affiliated with the George Washington University main campus should submit ILL requests to Gelman. Check the Order From Your Home Library tab for more information.

Non-affiliated users, such as corporations, nonprofits, and law firms, may apply for a Documents2Go account to request materials owned by Himmelfarb.

All charges may be subject to DC Tax (6.00%)

Payment methods

There are several available payment methods: 

  • Check (payable to Himmelfarb Library)
  • Credit Card (Visa or Mastercard) payable via the Touchnet portal
  • Departmental Banner index number*
  • Medical Faculty Associates (MFA)**

*If using a Banner departmental number, please supply this number when you register for Documents2Go*
**If MFA is selected, please provide signed authorization from your MFA department head.**

The Himmelfarb Health Sciences Library
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